Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and Attractions4Us LLC (“Attractions4Us”, “we”, “us”), operator of www.attractions4us.com (the “Site”). By using the Site or making a booking through it, you accept these Terms. If you do not accept them, do not use the Site.

Our Privacy Policy and Cookie Policy form part of these Terms. If you book on behalf of other travellers, you confirm you are authorised to accept these Terms for all of them, and you are responsible for making sure they know what applies.

Attractions4Us is a marketplace and booking agent. We do not own, operate, staff, or control the tours, cruises, attractions or transport sold through the Site. Each experience is supplied by an independent third-party business (an “Operator”).

When you book, you enter into a direct contract with the Operator for the experience itself, on that Operator’s own terms and conditions and cancellation policy, which are shown before you pay. We act as the Operator’s booking agent to collect payment and issue confirmation. Our contract with you is for the booking service; the Operator’s contract with you is for the experience.

This means the Operator is responsible for how the experience is run, for its safety, staffing, equipment, licensing and insurance, and for honouring what it has advertised.

You must be at least 18 and able to form a binding contract to make a booking. Some experiences carry their own minimum ages, health requirements, or restrictions — for example on pregnancy, mobility, weight, or alcohol. These are set by the Operator and shown on the experience page. It is your responsibility to check that everyone in your party meets them.

Selecting an experience and completing checkout is an offer to book. Your booking is confirmed only when we or the Operator send you a written confirmation — usually an immediate email with a voucher. Until then no contract for the experience exists, however far through checkout you have got.

Availability shown on the Site comes from the Operator in real time but can change between the moment it is displayed and the moment you pay. Occasionally an experience sells out, or an Operator declines a booking, after you have submitted it. If that happens we will tell you promptly and refund you in full; that refund is our entire liability in those circumstances.

Please check your confirmation as soon as you receive it and tell us straight away if any detail is wrong. Names, dates, times and pickup points that reach the Operator incorrectly can prevent you travelling, and corrections after the fact are at the Operator’s discretion.

Prices are set by the Operator and are shown per person unless stated otherwise. The price you see at checkout is the price you pay. Prices can change at any time before you book; a change never affects a booking already confirmed.

Unless the experience page says otherwise, prices exclude gratuities, food and drink, hotel pickup where it is optional, and any local tax, park fee, or port charge that must be paid on the day. Where a compulsory local charge applies we will show it on the experience page.

Prices are displayed and charged in US dollars unless stated otherwise. If your card is denominated in another currency, your bank sets the exchange rate and may add its own fee — neither is within our control.

We take reasonable care with pricing, but errors happen. Where an experience is listed at an obviously incorrect price and the error is one you could reasonably have recognised, we may cancel the booking and refund you in full rather than honour it.

Payment is taken at the time of booking through the hosted checkout provided by Bokun, our booking and payments platform, and processed by its payment provider. We do not receive or store your full card number. By paying you authorise the full amount shown to be charged.

Every charge is a one-off payment for that booking. We do not operate subscriptions, memberships, or recurring billing of any kind, and we do not store your card for future use.

If a payment is reversed, charged back, or fails after confirmation, we may cancel the booking. If you believe a charge is wrong, contact us first — we can usually resolve it faster than a chargeback, and a chargeback raised before contacting us may cost you a booking that was otherwise valid.

Your confirmation voucher is what admits you. Bring it — printed or on your phone — along with photo ID where the experience requires it. Arrive at the meeting point at the time stated on the voucher, which is often earlier than the departure time.

If you arrive late or at the wrong place, the Operator is not obliged to carry you and you will normally not be entitled to a refund. Meeting points and pickup times occasionally change; we will pass on any change the Operator gives us, so please make sure your contact details are correct and reachable while you are travelling.

The cancellation policy is set by the Operator and differs by experience. The policy that applies to your booking is displayed on the experience page and again before you pay, and it is restated on your confirmation. Common policies include:

• Free cancellation up to a stated deadline — often 24 hours before the start time.
• Partial refund within a shorter window.
• Non-refundable — no refund at any point after booking. Many ticketed attractions and theatre performances are sold on this basis.

To cancel or request a change, contact us at Reservations@attractions4us.com or +1 (917) 935-4412 as early as you can, quoting your booking reference. We do not currently offer self-service cancellation, and we will acknowledge your request in writing — treat a request as made only once you have that acknowledgement. We will action it against the Operator’s policy as it stood when you booked.

Changes — a different date, time, or party size — depend on the Operator having availability and agreeing. A change is not effective until we confirm it in writing.

Where a refund is due it is returned to the original payment method. We do not issue refunds by any other route, in cash, or to a different card.

Where an experience was booked as part of a multi-item cart, each item is refunded according to its own Operator’s policy — cancelling one does not automatically cancel the others.

Operators occasionally cancel — most often for weather, unsafe conditions, mechanical problems, or because a minimum party size was not reached. Where an experience is cancelled by the Operator, or is materially changed and you do not accept the change, you are entitled to a full refund of what you paid us, or to be moved to another date if you prefer and the Operator can accommodate it.

That refund or alternative is the full extent of what is owed to you for the cancellation. We are not liable for consequential costs such as flights, hotels, parking, transfers, or lost time.

• Give accurate names, dates, contact details and party composition, and keep your contact details reachable while travelling.
• Check and meet the age, health, mobility and documentation requirements for each experience.
• Hold the travel documents, visas and permissions you need. We are not a travel agency and do not advise on them.
• Follow the Operator’s safety instructions and reasonable directions. An Operator may refuse to carry, or remove, anyone who is intoxicated, unsafe, abusive, or in breach of its rules — normally without refund.
• Arrange your own travel insurance. We strongly recommend it, particularly for non-refundable experiences and for anything weather-dependent.

You agree not to:

• Use the Site for any unlawful purpose, or to make a fraudulent or speculative booking.
• Scrape, crawl, harvest, or systematically extract content, pricing or availability, except that well-behaved search-engine crawlers may index the Site in accordance with our robots file.
• Resell, redistribute, or commercially exploit our listings, pricing or availability data without our written permission.
• Interfere with the Site’s operation or security, probe it for vulnerabilities without permission, or attempt to gain unauthorised access to any system or data.
• Impersonate anyone, or misrepresent your association with any person or business.

We may suspend or refuse service, and cancel bookings, where we reasonably believe this section has been breached.

The Site, its design, text, layout, and the Attractions4Us name and logo are owned by us or licensed to us, and are protected by copyright, trade mark and other laws. You may use the Site to browse and book, and may print or save a copy of your own booking. You may not otherwise copy, reproduce, republish, or create derivative works from the Site without our written permission.

Experience photographs, descriptions and itineraries are generally supplied by the Operator or its distribution platform and remain the property of their owners. If you believe material on the Site infringes your copyright, write to us at Reservations@attractions4us.com with enough detail to identify the work and the page, your contact details, and a statement that you are the owner or authorised to act for them. We will investigate and remove infringing material where appropriate.

Descriptions, durations, inclusions, meeting points and images are supplied by Operators. We take reasonable care in presenting them but we do not independently verify every detail, and they can change. Where a rating and review count is shown for an experience, it is sourced from TripAdvisor and reflects a point in time; it is not a rating of Attractions4Us and we do not moderate it.

We do not publish customer testimonials on the Site, and any rating shown is real data from the source named — we do not create, commission, or edit reviews.

The Site relies on third-party services, including Bokun for booking and payment, and mapping, translation and video providers. Their availability is not within our control, and their own terms govern your use of them. Links to other websites are provided for convenience and are not an endorsement.

To the fullest extent permitted by law, the Site and our booking service are provided “as is” and “as available”, and we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from a course of dealing or usage of trade.

We do not warrant that the Site will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that content is accurate, complete or current. We make no warranty about the experiences themselves, which are supplied by Operators.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

To the fullest extent permitted by law, neither we nor our officers, employees or agents will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data, lost enjoyment, or the cost of substitute arrangements, arising out of or relating to the Site, a booking, or an experience — whether the claim is in contract, tort (including negligence), strict liability, or otherwise, and even if we have been advised that such damages are possible.

Our total aggregate liability arising out of or relating to any booking will not exceed the total amount you actually paid us for that booking.

Because the Operator supplies the experience, we are not liable for death, personal injury, illness, loss or damage to property, delay, or any other loss caused by an Operator or occurring during an experience, except to the extent it is caused by our own negligence.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded — including liability for our own fraud or fraudulent misrepresentation, for death or personal injury caused by our negligence, or any liability under consumer protection law that cannot be waived. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to indemnify and hold us harmless from any claim, liability, loss, and reasonable legal costs arising from your breach of these Terms, your misuse of the Site, your violation of any law or the rights of a third party, or your conduct during an experience. We will notify you of any such claim and you may participate in its defence at your own expense; we will not settle a claim in a way that imposes an obligation on you without your consent, not to be unreasonably withheld.

These Terms and any dispute arising from them are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration, you and we submit to the exclusive jurisdiction of the state and federal courts located in New York County, New York, and waive any objection to that venue.

If you are a consumer resident in the EEA or the UK, nothing here deprives you of the protection of mandatory consumer-law provisions of the country where you live, or of your right to bring proceedings there.

• Entire agreement. These Terms, with the Privacy and Cookie Policies and your booking confirmation, are the entire agreement between us on this subject.
• Changes. We may update these Terms. The effective date at the top shows the current version, and material changes will be notified on the Site before they take effect. The Terms in force when you booked govern that booking.
• Severability. If any provision is held unenforceable, it is severed or narrowed to the minimum extent necessary and the rest stays in force.
• No waiver. Not enforcing a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or to a successor in a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control, including weather, natural disaster, epidemic, war, civil unrest, strike, or the act of any government or public authority.
• No third-party beneficiaries. Except that Operators may rely on the provisions that protect them, these Terms create no rights for anyone else.
• Notices. We give notice by email to the address on your booking, or by posting on the Site. You give notice to us at the address below.

See also our Privacy Policy and Cookie Policy.